During this challenging time, we, as a community, need to support one another as business owners and customers. Day by day, the situation with the Coronavirus virus affects our homes and businesses. Providing exceptional customer service is essential to us, and we want to keep our doors open, so we can continue to serve your event needs. Please let us know if you need to cancel an order(7 days for an event, 21 days for weddings).
We will do our best to reschedule if dates are available or offer a full refund, minus deposit if cancellations are within the time-frames above. If you find you need to cancel on shorter notice, we may not be able to offer a refund as we have already spent labor preparing your order, but we will do our best to come up with something amenable for you and our business. Please don't hesitate to let us know if you have any questions.
I wanted to also share with you the following:
1. Our store is cleaned and sanitized multiple times a day.
2. We follow the Washington State Health department guidelines regarding washing hands often and staying home if sick.
3 All of our product is individually packaged when it arrives at our store thus reducing any direct hand contact.
4. We have hand sanitizer in our store available for your use if needed.
We appreciate your business and look forward to continuing to serve you.
We will do our best to reschedule if dates are available or offer a full refund, minus deposit if cancellations are within the time-frames above. If you find you need to cancel on shorter notice, we may not be able to offer a refund as we have already spent labor preparing your order, but we will do our best to come up with something amenable for you and our business. Please don't hesitate to let us know if you have any questions.
I wanted to also share with you the following:
1. Our store is cleaned and sanitized multiple times a day.
2. We follow the Washington State Health department guidelines regarding washing hands often and staying home if sick.
3 All of our product is individually packaged when it arrives at our store thus reducing any direct hand contact.
4. We have hand sanitizer in our store available for your use if needed.
We appreciate your business and look forward to continuing to serve you.